Effective upon: Aug. 1 , 2023
Last updated: Aug. 1 , 2023
Personal information means information about an identifiable individual (collectively, “personal information”), and does not include information that cannot be attributed to an identifiable individual, such as information of an aggregate or anonymous nature (collectively, “non-personal information”).
We will only collect, use, and disclose the personal information that we need in order to provide you with the Services.
We may rely on your implied consent in certain circumstances, after taking into account factors such as the sensitivity of the personal information and your reasonable expectations. We will limit the collection, use, and disclosure of your personal information to only that which is necessary for the purposes identified, unless you have otherwise consented, or when such collection, use, and/or disclosure is permitted or required by law.
You can always refuse to provide your personal information, except that it may prevent you from using our Services or receiving responses to your inquiries or other information of interest.
3. TYPES OF INFORMATION WE COLLECT
We may collect various types of personal information from you, depending upon how you interact with us or use or interact with our Services. This personal information may include your:
(a) Contact/Location Information. Name, email address, mailing address, phone number and other contact information.
(b) Company Related Information. Employee information including names of employees and job titles.
(c) Job Application Information. Employment history, education, and other personal information included in your cover letter and resume.
(d) Photographic Information and Videos. Photographs and videos.
(e) Financial Information. Credit card and billing information.
(f) Device Information. IP address, operating system and platform, device type and device identifiers.
(g) Technical Information. Geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, advertising data and standard web log information.
(h) Automated Technologies or Interactions. Information collected through cookies, web beacons, and other tracking technologies.
4. HOW WE COLLECT INFORMATION
We may collect personal information from you in order to provide you with our Services, as well as to improve your experience using our Services. You may provide us with personal information in several ways, including, for example when you:
(a) use our Services;
(b) create an account or profile;
(c) correspond with us, including in-person, by phone, or by email to make an inquiry, receive information, make a comment, or report and seek to resolve a challenge;
(d) submit the “Contact Us” form found on our Website;
(e) submit the “Resource Download” form found on our Website;
(f) register to attend an event or webinar;
(g) enter into a contract or promotion with us, online or in-person;
(h) sign up to receive marketing emails and other communications;
(i) post on our social media platforms;
(j) send us direct messages through our social media platforms;
(k) participate in surveys and customer research, online or in-person;
(l) apply for employment at AltaML;
(m) ask for customer service, support or other assistance; or
(n) interact with us in any other way, online or offline, including through our Services.
We may also collect personal information from other sources (such as from third party service providers) to, among other things, enable us to complete, verify, or update personal information contained in our records and to better customize the Services we provide.
Automatic Information Collection and Tracking Technologies
When you download, access, and use our Services, we may automatically collect:
(a) Usage Details. When you access and use the Website, we may automatically collect certain details of your access to and use of the Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the Website.
(b) Device Information. We may collect information about your device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
(c) Stored Information and Files. The Website may also access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
The technologies we use for this automatic data collection may include cookies, flash cookies, web beacons, and/or similar log files. These are small text files that are stored on your computer browser or device when you visit certain online pages, images on web pages that track user activity on the Website, or similar. We use these technologies to collect certain information in order to better your online experience. The cookies used on our Website include:
You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. Setting your browser or device to decline cookies will prevent web beacons from tracking your activity. If you delete your cookies or if you set your browser or device to decline these technologies, some of our Services may not function properly. Our Services do not currently change the way they operate upon detection of a “do not track” or similar signal.
Third-Party Information Collection
We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also encourage you to review such third-parties’ privacy policies and practices, including their data security practices.
Our Services may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook, LinkedIn, Instagram or Twitter, and when you do, we may collect additional information from you (including personal information), such as your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform.
Please be advised that social media platforms may also collect personal information from you. When you click on a social plug-in, such as Facebook’s “like” button, Instagram’s “like” button or Twitter’s “tweet” button, that particular social network’s plug-in will be activated and your browser will directly connect to that provider’s servers. We do not have control over the collection, use and disclosure practices of social media platforms and encourage you to review their privacy policies and practices, including their data security practices, before using these social media platforms.
5. HOW WE USE INFORMATION
We use personal information to:
(a) provide you with our Services;
(b) provide you with information or other services that you request from us;
(c) fulfill the purposes for which you provided your personal information or that were described when it was collected, or any other purpose for which you provide it;
(d) provide you with notices about your account;
(e) carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
(f) notify you about changes to our Website or any products or services we offer or provide though our Website;
(g) maintain and improve our Website, Services, marketing or customer relationships and experiences;
(h) personalize, measure and improve our Services, content and advertisements;
(i) inquire about our Services and the services of any of our affiliates for the purpose of targeted marketing activities, updates, and promotional offers based on your messages and preferences (where applicable);
(j) administer our relationship with you, including creating and managing your account;
(k) respond to your communications;
(l) measure performance (such as our customer care interactions with you);
(m) develop new services;
(n) conduct surveys and research to better understand the preferences of our customers like you;
(o) provide you with, and improve, relevant marketing offers or information from us or third parties;
(q) respond to legally binding demands from law enforcement, regulatory authorities or other third parties;
(r) defend, protect or enforce our rights;
(s) prevent fraud or the recurrence of fraud;
(t) assist in the event of an emergency; and
(u) comply with applicable law.
Transferring Personal Information
6. HOW WE DISCLOSE INFORMATION
We may disclose personal information:
(a) to our affiliates or other related companies;
(b) to our third-party service providers to help us with the uses described in the “How We Use Information” section above, including financial services, information technology, marketing agencies and technical support;
(c) to comply with your directions or any additional consent you have provided us;
(d) to other parties where we are under a duty to disclose your personal information in order to comply with any applicable legal obligation including a regulatory process, or an order of a government institution, investigative body, regulatory body or judicial authority of competent jurisdiction;
We disclose non-personal information to third-parties as reasonably necessary to meet our business needs. We do not disclose your personal information to third-p
7. HOW WE PROTECT INFORMATION
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. For example, we use an encrypted channel(s) between our front-end web service and our APIs, and we store encrypted personal information that we have collected in secure operating environments. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions will be encrypted using SSL technology . We also secure all physical copies of documents containing personal information in a locked file cabinet.
We will only retain your personal information for the period of time reasonably required to fulfill the purposes for which it was collected. We may retain non-personal information for as long as we have a business need to do so.
Our Services may utilize third-party systems, programs, websites, solutions, and/or applications. Under applicable privacy laws, an organization must protect personal information that is in its custody or under its control by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. All of our service providers and contractors are contractually obligated to employ appropriate data security measures with respect to your personal information and to collect/use/disclose/retain it only within the scope required for the provision of our Services. However, we are not responsible for the actions and privacy policies of these third parties and their systems, programs, websites, solutions and/or applications.
We try our best to safeguard personal information once we collect it or you provide it to us, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your personal information, please contact us as soon as possible.
8. YOUR CHOICES
We offer you certain choices in connection with our Services.
Access to Your Personal Information
On your reasonable written request, we will provide you, not later than thirty (30) days from our receipt of your request, or such additional time as required by law, with access to or information about your personal information (if any) under our custody or control, and the names of individuals to whom, and any circumstances in which, your personal information has been and is being disclosed by us. You must provide sufficient information in your request to allow us to verify your identity and identify the information you are seeking.
If you request a copy of your personal information and the personal information can reasonably be reproduced, we will provide you with a copy of the personal information, or, if applicable, we will give you reasons for any delay in providing a copy of the requested personal information. All requests may be subject to minimal costs, in accordance with applicable privacy legislation.
We reserve all rights not to disclose personal information, in whole or in part, in certain circumstances permitted or required by law, including but not limited to where:
(a) the personal information is protected by any legal privilege;
(b) the disclosure of the personal information would reveal confidential commercial information;
(c) the disclosure could reasonably be expected to threaten the life or security of another individual;
(d) the personal information was generated in the course of a formal dispute resolution process; or
(e) the personal information was collected by us without your knowledge and consent for reasonable purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or any province in Canada.
If access to your personal information is refused, in whole or in part, we will provide you with the reasons for the refusal and the provision of applicable privacy legislation on which the refusal is based. You may contact us if you have any questions about the refusal, and we will inform you that you may ask for a review of the refusal in accordance with applicable privacy legislation.
To submit a request to access your personal information or designate an authorized agent to make a request to access your personal information, please contact us. Our security procedures mean that we may request proof of identity before we disclose your personal information to you.
Updating Your Information
The accuracy of the personal information we have about you is very important. To submit a request that we update your personal information, please contact us.
On your request, we will make every reasonable effort to correct outdated personal information, or errors or omissions in your personal information where that personal information is in our custody or control. Such a request must be in writing, signed by you, and include sufficient detail to enable us to identify any personal information in our custody or control in relation to the request.
We will, as soon as reasonably practical and not later than thirty (30) days from our receipt of your request, or within such additional time as permitted or required by law, either correct the personal information and, if applicable and reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect personal information, or decide not to correct the personal information, but we will annotate the personal information under our control to indicate that a correction was requested but not made.
We will inform you of the action that we have taken in response to your request for correction. You may contact us if you have any questions about your request for correction, and you may ask for a review of the action taken in accordance with applicable privacy legislation.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us. Please note that if you withdraw your consent, we may not be able to provide you with our Services. We will explain the impact to you at the time to help you make your decision.
Tracking Technologies and Advertising
You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your e-mail address in order to receive communications, you can opt-out of marketing emails or other electronic messages at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Services. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional marketing communications.
9. CONTACT US
If you have questions, concerns, or would like to update or otherwise change your personal information, you can contact us in the following ways:
#2200, 10130 103 Street